To set up your Karma Account, download the Karma app from the App Store or Google Play. Once installed, open the app and sign up using your preferred method. It’s quick and easy to start making an impact with Karma!

Setting up your Karma Impact Plan is simple:

1. Open the Karma app and select the causes you care about most.
2. Choose your monthly impact plan — $5, $10, or $15.
3. Securely enter your payment details using Stripe, our trusted payment provider.

Karma uses your payment details solely to process your monthly Impact Plan through Stripe, our secure and trusted payment provider. We don’t store or have access to your card information directly.

Stripe ensures your data is encrypted and protected. For more details, please review our Privacy Policy.

We’re here to support you every step of the way! You can chat with us directly on our website or within the Karma app for quick assistance. 

Chat with us on our website: Look for the chat icon at the bottom right of our website to start a conversation with our support team. You can also leave your email, and we’ll follow up with you promptly!

Email Support: You can reach us via email at help@karmaconnect.com for any inquiries, questions, or support needs. Our team is dedicated to providing you with the assistance you need as quickly as possible.

Cashback allows customers to receive cash rewards when paying with their credit and/or debit cards with select merchants. 

You can earn cashback at 6,000+ participating merchants when you shop through Karma. Just tap an offer in the app to activate it, complete your purchase, and we’ll track your cashback — turning your rewards into real-world impact.

To earn cashback, simply tap “Shop Now” on a cashback offer within the Karma app to activate it. Then, use your connected debit or credit card to complete your purchase.

There is no predetermined cashback percentage because cashback incentives are determined by participating retailers and vary by merchant, although cashback from retailers can be up to 15%. 

At Karma, our mission is to create positive change by turning everyday spending into impactful contributions. Any cashback earned through your connected cards is automatically directed to the charitable organizations you select, helping support causes aligned with your values. If no recipients have been chosen, the system will prompt you to select your preferred charities. This ensures that your cashback supports meaningful initiatives and contributes to making a difference in the world.

Cashback rewards will be credited to your account within 4–12 weeks, depending on the merchant’s processing time. For full terms and conditions, please refer to the details provided in the app.

Yes, you can see your contributions in action through the Impact Dashboard. This dynamic tool lets you track the real-time impact of your cashback and roundups, showing how your contributions are making a difference — from meals provided to trees planted and beyond.

Yes, you can support multiple nonprofits through our platform.

Karma does not provide refunds for charitable donations; however, in the event of fraud, we will cooperate with the appropriate authorities to report any fraudulent charity. 

Yes, you can suggest a charity you wish to donate to on the platform. If the suggested charity meets the relevant requirements and isn’t already enabled, Karma can reach out to the organization to be added to the platform.

Absolutely! You can access our terms of service and privacy policies directly on our website and within the Karma app. We encourage users to review these agreements before signing up or using our platform.

Karma gives users full control over their giving experience.

They can manage their account at any time through the app or by contacting our support team. This includes:

• Updating or removing their payment method

• Changing the nonprofit they support

• Adding new nonprofits or removing existing ones

You can’t permanently delete your Karma account, but you can stop your subscription at any time. Just reach out to our support team, and we’ll cancel it for you.

Your account will remain accessible, so if you decide to rejoin and support the causes you care about, you can pick up right where you left off.

Karma processes and distributes donations directly to the supported nonprofits on your behalf. Once you contribute through our platform, we ensure that the funds reach the selected charitable organizations efficiently. Donations are processed through our payment system, and Karma handles the transfer to ensure transparency and accountability. While a small processing fee may apply to cover administrative costs, we strive to keep these fees minimal. Our goal is to make donating seamless and impactful, allowing you to support meaningful causes without additional hassle.

Karma offers a curated selection of charitable organizations spanning various causes, including environmental sustainability, hunger relief, education, healthcare, animal welfare, disaster relief, and social justice. Users can choose between 1 to 8 causes from the information on charities available on our platform to support initiatives such as tree planting, providing meals, funding education, or offering medical aid. While we strive to include reputable charities based on publicly available regulatory data, we do not independently verify their compliance or legal standing. Therefore, we encourage users to conduct their own due diligence to ensure alignment with their values and any applicable tax or legal requirements.

When you contribute through our platform, you are supporting tangible impact outcomes, such as planting trees or funding measurable initiatives. While a small processing fee is applied to transactions to cover costs associated with our processing partners, your entire intended contribution goes toward the impact initiative. Additionally, Karma earns commissions from participating retailers for purchases made through our Services, which helps us maintain and improve our features. Please note that Karma reserves the right to introduce service fees in the future, with continued use of the Services indicating your acceptance of any such changes.